Frequently Asked Questions

General FAQ's

Which areas do you cover?

We cover all of the UK, however we are based in Birmingham and there will be a fuel surcharge of 50p per mile (return journey separate) for all bookings outside of Birmingham.

How can I place a booking?

Please call us on 0121 403 3536 and one of our members of staff will go through the booking process with you.

How long do you take to setup?

This depends on the services we are due to provide. A single chocolate fountain takes around 45 minutes to setup, however for larger bookings we may require up to 3 hours. We will inform you about time that it will take to setup when you place a booking.

Is your food halal/kosher?

Yes. All our food including marshmallows, fudge and dairy products are halal/kosher.

Are you insured?

Yes. We are covered under various insurance and safety policies by our parent company: Asian Wedding Services U.K LTD.

How much training do your employees have?

Our staff have undergone various stages of training. They are trained in health and safety, food preparation, fountain operation, diagnostics, customer service and food catering. Each attendant must undergo over 20 hours of training, 10 hours of work and pass 2 tests in order to qualify as an attendant.

Chocolate Fountain FAQ's

Can I bring my own dips?

Yes, however you will need to sign a disclaimer form at the time of booking.

Can I keep any remaining chocolate at the end of the service?

Yes, however you will need to sign a disclaimer form at the time of booking.

Can I see a running fountain before I book?

Yes. You are welcome to come and visit us at an event that we are catering for. Please ask us to provide you with a list of dates and locations so that we can agree to meet with you and go through your options.

Can I have a fountain without an attendant?

No. Chocolate Fountains are not easy to operate. They require a trained attendant to safely operate and to ensure optimum temperature, texture and safety standards.

Can I have a fountain outdoors?

Yes however there will be an additional charge because not all fountains are designed for outdoor use. A special fountain with a wind guard will be required for an outdoor event. Marquees are not considered outdoor events.

Can I choose from a male or female attendant?

Yes. We have trained male and female attendants but you must specify which gender you require at the time you book.

How do you know how much food to bring?

When booking, we will ask you how many guests you want to serve. We calculate 1 serving as: 3 pieces of food, a portion of chocolate, a skewer, a paper plate and a napkin. So for instance; if you tell us that you want to serve 200 guests, we will bring a minimum of 600 pieces of food.

What if you run out of food?

We are unable to supply more food once the food has run out. It is your responsibility to make sure that you have booked us to cater for the right number of guests/servings.

Which type of chocolate do you use?

We use 2 chocolate brands. Sephra and CBE. Both are high quality chocolates made specifically for chocolate fountains. We do not use regular retail chocolate.

Do more dips mean more food?

No. The number of food is always based on the amount of servings you require. By having more dips, there will be less of each dip.

Fruit Display FAQ's

When and where do you prepare the food?

We cut, prepare and carve the fruit in our kitchens

Does the fruit display come with an attendant?

No. Unlike the chocolate fountain, the fruit display service does not require an attendant.

Do you take any remaining fruit back with you?

No. We do not take any fruit back with us however we will remove any structures or other items that belong to us once the service has ended.

Will the fruit turn brown?

No. We do not use any fruit that is prone to browning (enzymatic browning) such as: cut (bruised) bananas, apples, pears etc.

Which fruit do you use?

We use a variety of exotic and non-exotic fruits including: kiwi, watermelon, melon, grapes, pineapples and strawberry.

What is the fruit tree made out of?

The fruit tree is made out of hollow pineapples so once the core is removed, whatever is left, is used as the support for the skewers

Ferrero Rocher Stand FAQ's

Can i choose to have a variety of different chocolates?

Yes, however the prices that you see on the website may change due to the difference in the cost of the chocolate.

Do you take any remaining Ferrero chocolate back with you?

No. We do not take any chocolate back with us however we will remove any stands or other items that belong to us once the service has ended.

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